Our Commitment to You
At Digital Bookstore, your satisfaction is our priority. If you are not happy with your purchase for any reason, we are here to make it right.
7-Day Money-Back Guarantee
We offer a full 7-day money-back guarantee on all eBook purchases. If you are not satisfied with your order within 7 days of purchase, simply contact us and we will issue a complete refund — no questions asked.
How to Request a Refund
To request a refund, send an email to contact@doully.io with the following information:
- Your full name
- Your order number
- The email address used at checkout
- A brief reason for your refund request (optional)
We will review your request and get back to you within 24 hours.
Refund Processing Time
Once your refund is approved, it will be processed within 3 to 5 business days. The amount will be returned to your original payment method — credit card, PayPal, or other method used at checkout.
Exceptions
Refunds will not be issued in the following cases:
- The 30-day refund window has passed
- The eBook has been redistributed, resold, or shared with others
- The request is for a free or promotional item
Exchange Policy
If you purchased the wrong book by mistake, we are happy to exchange it for another title of equal or lesser value. Contact us at contact@doully.io within 30 days of purchase to arrange an exchange.
Contact Us
Have questions about your refund? We are here to help.
Email: contact@doully.io Response time: Within 24 hours on business days.